Gay Help & FAQs

Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time.

Since all our pages are cached in your browser or ISPs caching server you will need to click Refresh/Reload on your browser while viewing the region page you added your listing to as well as your listing page. Sometimes your ISPs caching server will not provide the most recent page for up to 24 hours (sometimes longer). In this case, you have no choice but to wait until they refresh to see your listing. Your listing will appear for everyone else who is visiting the page for the first time. If you see the correct information on the Home Owner Login page, your listing has been changed.

Unfortunately, we cannot list or modify your home for you. Please use "Home Owner Login" to modify your listing. If you require help with changes or photos, please see other questions in this FAQ.

If you forget your username or password, you may obtain it by selecting the "Home Owners Login" link on the top of our home page and entering your email address into the box above "Send my username and password to me via email" and clicking the button. Your information will then be mailed to your email address, assuming you have previously registered with us, and the email address you enter is the same one you registered with.

This is one of the best features of our site. You have full access to your listings 24 hours a day. You can modify any portion of your listing at any time, including the pictures. You can even choose a new regional area to list in if you feel your area is too specific or too general. Amazing flexibility, and you control all of it. To make changes simply click on "Home Owners Login", enter your username in the "Manage my account" box and click the "Manage my account" button. To change the text portion of your listing click the "Modify" link next to the listing you wish to change. To change the photos on your listing click the "Change/Add Photos" link next to the listing you wish to change. If you wish to change your contact information on your listing click the "Change/See Your Contact Information" located on the top of the main login screen. Contact information is applied to everyone of your listings when changed. If you missed any inquiries as a result of an email change, don't worry, we save all inquires and you can view them all on line by simply clicking on view inquires link next to the listing you want to see which is also located under "Manage My Account". You need to make any and all modification to your listings and your contact information. We do not modify owners information.
NOTE: When modifying your listing, changes will be lost unless you save your data by clicking the "save your data" button and entering your username and password.

To change your email address, simply log in to your account via Home Owner Login and choose "See/Change Your Contact Information" on the top right under "Main Menu". Make the email address change and save it the same way you did when you initially registered.

A verification email containing a link will be sent to the new email address. The link must be clicked on to verify and save the change in your account. Note: If you have an AOL address the link may not be clickable. You must then copy the url link and paste it into the url window of your browser and press enter to make the verification.

The email address will not be changed until the verification link is clicked. Changing your email address will change it on all of your listings.

We send a confirmation email to the email address you specify when you register with our service to be sure that your address is correct and that your ISP will successfully deviler your email from us. If you do not receive the confirmation email, be sure to check your spam settings on your email account. You may need to allow email from vacationrentals.com specifically. Also check your bulk or trash folder to be sure our email is not going there without your knowledge. You may also want to contact your ISP if you cannot receive the email. You can always resend the confirmation email by logging in to GayRentals.com via the "Home Owner Login" link and click "Resend Registration Verification Email".
If you are receiving the emai, but the link within the email is not clickable, you can copy it to the "address" or "website" box in your browser to visit the link.

The Availability Calendar is a separate feature that can be used by registered users with paid listings. It provides a simple way to publish the availability schedule for any property. You must first register and get a username and password and list your home, then you will be able to add your availability calendar once you pay for your listing. It can be accessed from anywhere on the Internet by using the direct link to it. To see the link, view your calendar and look at the address in the address bar of your browser. It will look something like this: http://www.vacationrentals.com/common/calendar.asp?cid=
Each calendar can be displayed, modified, or deleted. To modify or delete a calendar, you must have your username and password.
Vacation Rentals.com does not link to calendars that have not been updated within 3 months.

A "Calendar" link is shown for each paid listing when you login via "Home Owners Login". Note that you must submit your listing first and then go to Home Owners Login to add a Calendar to the listing. Clicking the Calendar link will show a blank calendar along with a title. Click on the booked dates and save your calendar when finished. Be sure to enter your username and password at the bottom of the screen to save your calendar. Be sure to update the calendar frequently, as links to calendars not updated within 3 months are removed from Vacation Rentals .com listings.

Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser. If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.

The availability calendar is specific to GayRentals.com and may not be displayed by our affiliate sites.

At this point, the appearance of the calendar, including size, colors, and length, cannot be changed. Depending on feedback, we may do this in the future.

As many as you want, one per listing. Each one will have a different link so it can be accessed individually from anywhere on the Internet. Again, depending on feedback, we may provide a way to display multiple calendars, in multiple formats, on the same page.

The circles are used for selecting and clearing the entire week. If your browser does not support javascript or you have javascript disabled, they will not work. Clicking the top circle will check every day in the week, while clicking the bottom circle will clear the checks from every day in the week. We are considering circles for selecting and clearing full months, but due to space limitations on the display, we will wait for more feedback on this feature.

Log in via "Home Owner Login" and click the calendar link for the appropriate listing. Scroll to the bottom of the calendar page, enter your username and password, then click "Disable".

If you disabled your listing by deleting it and wish to have it restored, please contact us.

Featured rentals are properties that one of our staff has recently stayed in. Vacation Rentals .com will usually approach property owners directly to be our featured rental. If you would like to recommend your home as a featured rental, and have availability for one of our staff, feel free to contact us. Featured rentals last for approximately 2-4 months and generate a large amount of inquiries and bookings. Each featured rental will be seen by millions of visitors.

Yes, there is a direct link to each property you list. You are more than welcome to access your listings directly by your listing id number. To easily find the id of each or your listings, go to "Home Owners Login" and select "Manage my account", first typing your username into the box provided. If you forget your username or password, you may obtain it by entering your email address into the box "Send my username and password to me via email" and clicking the button.

The URL for your listing will be
www.vacationrentals.com/vacation-rentals/YourIdNumber.html

make sure to put your id number in place of YourIdNumber in the above URL.

For example, if one of your properties is listing id #920, the URL to your property would be:
http://www.vacationrentals.com/vacation-rentals/920.html

Your id number will never change. And you do not need to navigate to get there. Try putting it in the address box of your browser to see that listing. Feel free to use the URL any way you wish.

In order to request a new region, please fill out the short form using the request a region link provided during the "List your rental" process. The link will be shown at the bottom of the page as you navigate to the area to place your home in. If the link is not shown, please continue to navigate until the link appears at the bottom of the page.
We will research your request and get back to you. Until a decision is made, we suggest you place your listing in the closest listed region.

At this point we are not sure how we are going to handle direct links to owners web sites. It would be impossible to evaluate our services if renters did not contact you through our service. It is currently under evaluation, however a place for the link is asked during the listing process. Please use it in the event we do post them. We currently do not display links or email addresses on any listings.

If a message is returned to you undelivered, we cannot provide you with the correct address to contact the person who sent the inquiry. Form based inquiries must ask the sender to enter an email address. There is no way to verify the validity of this address before sending the inquiry. It is up to the sender to ensure the email address provided exists and is typed in correctly. About 1 in 10,000 inquiries are undeliverable due to spelling errors in the email address. Once in a while it is possible to guess the address by checking for common misspellings in the address (ex. Yahoo.con). GayRentals.com cannot locate the correct address for undeliverable email address provided by prospective renters.

If you find that emails are not being delivered to your email address, first test your listing by navigating to your listing and click "Send Email". Send yourself a test email just entering "test" in the message box and an email address other than the one you registered with in the "From" box and click submit. Make sure the address you put in the From box is not the same address you used to register with and is a real address. Internet mail servers will not deliver email if the From address is not a valid address. If you do not receive the test email, check your inquiry box on Vacation Rentals .com and see if it is there. If it is, make sure you have not blocked email from GayRentals.com via your spam controls on your email box (AOL users can enter keyword "SPAM CONTROLS" to check this).
If you have checked all the above and still did not receive your test email, please contact us.

If a message is returned to you undeliverable or an owner is not responding to inquiries, please contact us.

Since we do not copyright your listing text, there isn't anything we can do to help. We recommend you ask the owner to remove any copied text in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.

To view a property, navigate to the area you are interrested in starting on our front page. A list of properties will be shown along with several icons showing the most popular amenities for each property. Rates are also shown by default. Clicking the "Community" link will show the community/association for each property, if it was provided by the owner.

Clicking any column heading will sort the list by that column. To sort by community, you must first click "Community", then click it again.

Once you find a property of interest, click the title of the property to see the details for that property.

To inquire for availability, reserve the property, or ask questions, you must contact the owner directly. This can be done by clicking the "Click Here to Send Email" button found on the property listing page under the "Vacation Rental Owner/Manager" heading (See "How do I view properties?" in this FAQ to find out how to view a property listing). Alternatively, you may call an owner via telephone, if a phone number is shown. Some property listing pages have an availability calendar that can be viewed by clicking the "Check Availability" link above the "Click Here to Send Email" button. If the link does not appear, there is no calendar to view.

GayRentals.com has a strict policy of removing a listing for a single legitimate complaint. GayRentals.com reserves the right to remove or not remove a listing based on the legitimacy and severity of the complaint. If you have a complaint about a property on GayRentals.com – please report it here.

Abuse/Fraud is extremely rare in the Vacation Rentals industry. Although 99.99% of all transactions between renters and owners run flawlessly, rare problems do sometimes exist. Steps can be taken that will increase the chance that your transaction will run smoothly. First we recommend that you only use GayRentals.com. We don’t claim to be the best service in all areas of Vacation Rentals, but other sites have practices that increase the chance of Abuse/Fraud. Free trials or Free Listings are offered in which the owner is not verified by way of a financial transaction, listings are often copied from other sites and have errors and are out of date. Please take a moment to read our Renters Tips at the top of our Disclaimer for suggestions on how to better work with an owner.

If you are the victim of Fraud/Abuse from a listing found on GayRentals.com please report it to us here.

If you would like photos posted with your listing, simply login and click on Change/Add photos. There you can select the photos from your local computer you wish to upload and store with your listing. You can change the photos any time you wish, as often as you wish. If you are having difficulty uploading photos, please read this Info On Photos. If you only have prints you can mail a set to us along with payment (paid listing only) and we will scan and post the photos for you. Address is given when you make a payment by check.

Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser (usually on top near the "address" or "url" bar). If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.
If your photos appear on the "photos" page within "Home Owner Login", rest assured they are displayed on your listing.

Many other sites copyright your photos once you add them to your listing and thus they cannot be legally uploaded to our site without permission. You must obtain permission from the other site before uploading your photos to your listing.

Listings can have up to 10 photos.

Our listing pages are cached by your browser and internet caching servers and may need to be refreshed to see any changes. Try viewing your listing in your browser, and click "Refresh/Reload" on your browser (usually on top near the "address" or "url" bar). If this does not work, you may need to wait up to 24 hours (sometimes longer) for your ISPs caching server to get the newest page from our server.

If your photos appear on the "photos" page within "Home Owner Login", rest assured they are displayed on your listing.

Since we do not copyright your photos, there isn't anything we can do to help. We recommend you ask the owner to remove your photos in a non-threatening manner. If they refuse, we will co-operate as required by any legal proceeding.

The cost depends on the number of listings you have. To see our price list log in and click on "Make a Payment" or click here. All prices are per listing. Prices are subject to change without notice.

Our online payment system is simple and easy to use. To make a payment an owner must log in to their account and click on "Make A Payment", which is located just above and to the right of the listings located on the main login screen. Our online payment system allows an owner to select the listings and the amount of time they wish to pay for each listing. Once complete, a method of payment is then chosen. Our payment system is built to accept US or International credit cards (Visa, Mastercard, Eurocard/Mastercard, Discover, and American Express), checks, money orders through conventional mail, and Paypal. Paypal can be somewhat of a pain to use as they have a very strict security system setup. If you do decide to use paypal, you need to have a paypal account before you attempt to pay us. Visit their site at www.paypal.com to register. Also note that your Vacation Rentals .com username and password may not be the same as your paypal username and password (unless you set them up that way). If your payment will be late, do not worry as we have a 30 day grace period for all listings. Users can log in at any time and make a payment. All payments increase time to the existing expiration date of the listing or the date the payment was received, which ever is LATER.

By Credit Card or PayPal: If you pay by credit card or Paypal your payment is usually processed immediately, but may take up to 24 hours. To find out if your payment has been processed please log in (using home owner login at the top of this screen) and check the status of your listing. If your listing is in a paid status and expires in a year or more, your payment has been processed. You can also log directly into www.paypal.com and get a record of all paypal payments. Please do not contact us to inquire if payment has been received, a notification by email is sent after each payment is processed.

In order to make a payment by check, you must log in via "Home Owner Login" and click "Make a Payment" (see "Making Payments" in this FAQ for more information). When you click on "Pay by check", all the information you will need is displayed.

Vacation Rentals. com is proud to offer our "100% Risk Free Money Back Guarantee". If you are unsatisfied for any reason, a complete refund for the full amount will be issued up to 30 days after any payment is made. Vacation Rental listings usually receive more bookings during the beginning of the listing subscription due to more availability at that time. Seasonal vacation rental markets in many areas also cause bookings to concentrate in a limited timeframe. This usually happens at the start of the subscription. For these reasons, Vacation Rentals listing subscriptions were designed to allow owners to list their property up to their selected subscription duration. Cancelling a subscription before the maximum duration does not result or entitle the property owner to a refund for any unused listing time. Acts of God or sale of a home do not take precedence over the conditions above. No refunds are offered beyond 30 days after payment. A refund may be requested by logging in to your account via the "Home Owner Login" link and selecting "Payment History". In the Payment History window is a Refund link you must click on to obtain a refund.

SPAM is an unsolicited commercial e-mail usually advertising a product or service. Usually, it is undesirable and is similar to "junk mail" received at your home or business via standard postal mail.

Unsolicited commercial e-mail (SPAM) is prohibited from being sent through our system. We apologize that it was sent to you. Please let us know what you received by contacting us. For further information about internet fraud and fake check scams, see fraud.org.

Usually emails with poor grammar, spelling, odd use of capital letters and/or asking you to wire money or participate in an unusual bank transaction is a scam. The sender is usually attempting to obtain money, personal information or your email address. We recommend that you let us know you received this through our service and delete the message without responding. For further information about internet fraud and fake check scams, see fraud.org.

Scammers will send you an inquiry, which may seem legitimate, but at some point suggest they send you more than your rental fees and ask you wire back the difference. The check they send you will be a fake, but usually takes the bank several weeks to catch it. By then, you have wired the difference back and will be unable to recover what you have sent. In some instances, the bad check will even clear your bank initially. We suggest you insist on exact payment, however, if you do accept an overpayment, wait at least 30 days before returning any funds. If you receive a suspicious inquiry mentioning that a third party (a business, assistant, or someone who owes them money) is going to send an overpayment, we recommend that you delete the inquiry without responding. See fraud.org for more information.